Angie's List Tips > January 2009 > How to negotiate contractor fuel surcharges

Posted: 1/8/2009 12:00:00 AM | 1 comments
When gasoline prices rose over $4 per gallon last year, many services companies had no choice but to pass price increases on to customers. But now there’s some good news for consumers, as gas prices hover around $2 per gallon or less. Angie’s List recommends that homeowners ask for a price break when hiring service companies.

In a recent poll, Angie’s List found of those companies that increased prices last year, 15 percent have removed fuel charges. Another 15 percent have lowered their prices. Half of those who lowered their prices made sure to let their customers know about it.
  • Know what you're paying for: Insist on itemized charges related to fuel costs so you know exactly what you are paying for.
  • Don't get tripped up: If you'll be charged a trip fee just for the estimate, find out if that cost will be taken off your final bill if you choose that contractor for the job.
  • Be creative: If your contractor – lawn service, dog walker, errand service, housekeeper, or tutor – has more than one customer in your neighborhood, see if you can coordinate service calls to cut down on your contractor’s fuel costs, and minimize the pass-through.
  • Prioritize: If you have an emergency service need, be smart in your hiring decision. Getting your issue resolved now -- even if you have to pay a fuel surcharge -- could still save you money in the long run.
  • Comparison shop: If you're just getting started on your project, add fuel cost questions to your list of things to ask about, and don't be afraid to negotiate.


Comments
JK
Question fuel charges over $10. There are many vendors that are charging the contractors outrageuos fuel charges. $50 non-refundable fuel charge, whether it is 50 miles away or in their backyard. They do waivce this fee for nothing either - Shop around and let them know that that is the reson that you have change your mind about shopping with them. If we don't tell them, they will never learn. Take it from me, a small business owner, myself. I want to know why I lost a certain sale or project to the competitor. If it continues to happen then I will re-think my approach and maybe send some of my savings to my customer. Also, we all know a happy customer makes you more money in the long run! A credit here and there keeps your companies name flowing by word of mouth. Greed will halt your business like no tomorrow!
2/23/2009 1:49:40 PM

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